Privacy Policy

Fictionelle Inc. ("Fictionelle," "we," "us," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our website, purchase our products, utilize our services, or interact with us in any other way, drawing on our business operations and scope as described. Please read this Privacy Policy carefully. By accessing our website or using our services, you acknowledge that you have read, understood, and agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: This includes your name, email address, phone number, and postal address, which you may provide when placing an order, registering for an account, subscribing to our newsletter, or contacting us directly.
• Account Information: If you create an account on our website, we may collect your username, password, purchase history, and preferences.
• Order Information: When you purchase our eco-friendly party supply kits or personalized kids' apparel, we collect information necessary to process your order, such as the items you purchased, customization details (e.g., name personalization for apparel or party themes), and shipping information.
• Payment Information: While we may use third-party payment processors to handle payment transactions securely, we may collect information related to your purchases, such as transaction dates and amounts. We do not directly store your full credit card details.
• Event Planning Information (through partners): If you utilize Fictionelle's services through our partnerships with event companies, family-friendly venues, and schools, we may receive information related to your event, such as the date, theme, guest list details (for our Event Assistant Bot), and gift registry preferences. Please note that the privacy policies of our partners will also apply to the information you provide directly to them.
• Subscription Information: If you subscribe to our "Mini-Party Boxes," we will collect your shipping address, billing information, and preferences related to the subscription themes.
• Marketing and Communication Information: We may collect your preferences for receiving marketing communications from us.
• Technical Information: When you visit our website, we may automatically collect certain technical information, such as your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. This helps us analyze website traffic and improve our online platform.
• Social Media Information: If you interact with our social media pages, we may collect information that you make publicly available on those platforms, such as your name and comments.
• Customer Service Interactions: We may collect information when you contact our customer service, such as the content of your communications and our responses.

2. How We Use Your Information

We may use your personal information for the following purposes, drawing on our business model and marketing strategies:

• To Provide and Manage Our Services: This includes processing your orders for party supplies and personalized apparel, managing your subscriptions, and facilitating event-related services through our partners.
• To Personalize Your Experience: We may use your information to personalize our offerings, such as recommending products or party themes that may be of interest to you based on your past purchases or preferences. This aligns with our focus on personalization.
• To Communicate with You: We may send you order confirmations, shipping updates, subscription reminders, and respond to your inquiries.
• For Marketing and Promotional Purposes: With your consent where required, we may send you newsletters, promotional emails, and information about new products, services, and special offers. We aim to target high-income and eco-conscious consumers with relevant marketing.
• To Improve Our Website and Services: We analyze website usage and customer behavior to enhance our online platform, product offerings, and customer service.
• To Manage Our Partnerships: We use information to manage our relationships with event companies, family-friendly venues, and schools.
• To Operate Our Event Assistant Bot: For event planners who use our B2B service, we process guest list information and gift registry data to provide this technology.
• For Legal and Compliance Purposes: We may use your information to comply with applicable laws, regulations, and legal processes.
• For Security Purposes: We may use your information to protect against fraud, unauthorized access, and other security threats.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

• Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, shipping companies, marketing and advertising platforms, website hosting providers, and analytics providers. These providers are contractually obligated to protect your information.
• Event Partners: If you are using our services in connection with an event planned by one of our partner event companies, family-friendly venues, or schools, we may share necessary information with them to facilitate the event services.
• Affiliates and Subsidiaries: We may share your information with our affiliates or subsidiaries for internal business purposes.
• Legal Authorities: We may disclose your information to law enforcement agencies, government bodies, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• Business Transfers: In the event of a merger, acquisition, or other business transaction, your information may be transferred to the acquiring entity. We will notify you if such a transfer occurs and your personal information becomes subject to a different privacy policy.
• With Your Consent: We may share your information with third parties with your explicit consent.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include implementing technical, administrative, and physical safeguards that are appropriate to the sensitivity of the personal information we collect and process. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure.

5. Your Rights

Depending on your location, you may have certain rights regarding your personal information, which may include the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request that we correct any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain exceptions.
• Objection: Object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction of Processing: Request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: Request to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us using the contact information provided below. We may need to verify your identity before fulfilling your request.

6. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The retention period may depend on the nature of the information, the purpose for which it was collected, and our legal or regulatory obligations. For instance, we will retain order information for as long as necessary to fulfill your order, provide customer support, and comply with accounting and tax requirements.

7. International Data Transfers

As Fictionelle Inc. is based in the UAE, your personal information may be transferred to and processed in other countries. These countries may have data protection laws that are different from the laws of your country. By providing us with your personal information, you consent to such transfers. We will take steps to ensure that your personal information is protected in accordance with this Privacy Policy and applicable data protection laws.

8. Children's Privacy

Our website and services are primarily aimed at adults (parents or guardians) who are planning events or purchasing products for children. We do not knowingly collect personal information directly from children under the age of 13 without verifiable parental consent. If you believe that we have inadvertently collected personal information from a child without parental consent, please contact us immediately, and we will take steps to delete such information.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not owned or controlled by Fictionelle. This Privacy Policy does not apply to those third-party websites or services. We encourage you to review the privacy policies of those third parties before providing them with your personal information.

10. Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on our website and update the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our website or services after the posting of changes constitutes your acceptance of such changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

By using our website and services, you consent to the terms of this Privacy Policy.